Shipping policy
Thank you for shopping with Urbanfactory! Here's everything you need to know about our shipping process.
Processing Time All orders are processed within 1–3 business days. Orders are not processed on weekends or holidays.
Domestic Shipping (Canada)
- Economy Shipping: 7–14 business days — $9.99 CAD
- Free shipping on orders over $80 CAD
United States
- Standard Shipping: 7–14 business days — $10–$12 CAD
- Free shipping on orders over $100 CAD
International Shipping
- Standard International: 10–21 business days — $20–$28 CAD depending on destination
- Please note that customs duties and taxes may apply and are the responsibility of the customer.
Order Tracking Once your order ships, you'll receive a confirmation email with tracking information.
Lost or Delayed Orders If your order hasn't arrived within the estimated timeframe, please contact us and we'll make it right.